This Privacy Policy describes how www.moldecreations.com (the “Site” or “we”) collects, uses and discloses your Personal Information when you visit or make a purchase from the Site.

Collection of Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.” Please see the list below for more information about what personal information we collect and why.

Device Information

Examples of Personal Information collected: web browser version, IP address, time zone, cookie information, what websites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to accurately load the Site for you and to perform analyses on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags or pixels.
Disclosure for a business purpose: shared with our processor Shopify.

Order Information

Examples of personal information collected: name, billing address, shipping address, payment information, email address, and telephone number.
Purpose of collection: to provide you with products or services to fulfill our contract, to process your payment information, arrange for shipping and provide you with invoices and/or order confirmations, to communicate with you, to screen our orders for potential risk or fraud and, where in line with the preferences you have shared with us, to provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: Shared with our Shopify processors and shipping providers.

Minors

The Site is not intended for children under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

Sharing of Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to operate our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy .
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
• We share necessary personal information with our shipping providers so they can process and fulfill your order.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your personal information here: https://policies.google.com/privacy?hl=en . You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout .
• We share information about your use of the Site, your purchases, and your interaction with our advertisements on other sites with our advertising partners. We collect and share some of this information directly with our advertising partners and, in some cases, through the use of cookies or other similar technologies (which you may consent to, depending on your location).
• For more information about how targeted advertising works, you can visit the Network Advertising Initiative (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work .

You can opt out of targeted advertising:

• FACEBOOK: https://www.facebook.com/settings/?tab=ads
• GOOGLE: https://www.google.com/settings/ads/anonymous
• Additionally, you may opt-out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/ .

Use of Personal Information

We use your personal information to provide our services, which includes: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you updated about new products, services, and offers.

Legal Basis

In accordance with the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information based on the following legal bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• Perform a task of public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right to erasure, please see the “Your Rights” section below.

Automatic Decision Making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling) where such decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary blocklist of IP addresses associated with repeated failed transactions. This blocklist persists for a small number of hours.
• Temporary blocklist of credit cards associated with blocklisted IP addresses. This blocklist persists for a small number of days.

Your Rights

GDPR

If you are a resident of the EEA, you have the right to access Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us at hello@moldecreations.com .

Your Personal Information will initially be processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, please see Shopify’s GDPR whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR .

Cookies

A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use several types of cookies, including functional, performance, advertising, and social media or content cookies. Cookies improve your browsing experience by enabling the website to remember your actions and preferences (such as login and region selection). This means you don’t need to re-enter this information whenever you return to the site or browse from one page to another. Cookies also provide information about how people use the website, for example whether it’s their first time visiting or whether they are a repeat visitor.

We use the following cookies to optimize your experience on our Site and to provide our services:

Cookies Necessary for the Store to Function

• _ab: Used in connection with administrator access.
• _secure_session_id: Used in connection with browsing a storefront.
• cart: Used in connection with the shopping cart.
• cart_sig: Used in connection with checkout.
• cart_ts: Used in connection with checkout.
• checkout_token: Used in connection with checkout.
• secret: Used in connection with checkout.
• secure_customer_sig: Used in connection with customer login.
• storefront_digest: Used in connection with customer login.
• _shopify_u: Used to facilitate updating customer account information.

Reports and Analysis

• _tracking_consent: Tracking preferences.
• _landing_page: Tracks landing pages.
• _orig_referrer: Tracks landing pages.
• _shopify_fs: Shopify Review.
• _shopify_s: Shopify Review.
• _shopify_sa_p: Shopify analytics related to marketing and referrals.
• _shopify_sa_t: Shopify analytics related to marketing and referrals.
• _shopify_y: Shopify Analytics.
• _y: Shopify Analytics.

The length of time a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in a number of ways. Please note that removing or blocking cookies may negatively impact your user experience and parts of our website may not be fully accessible.

Most web browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, usually found in the “Tools” or “Preferences” menu of your browser. For more information on how to modify your browser settings or how to block, manage or filter cookies, you can consult your browser’s help file or websites such as www.allaboutcookies.org .

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and use practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contacts

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at hello@moldecreations.com or using the details provided below.

Merchant details:
RITA GASPAR UNIPESSOAL LDA
NIF: 516281119
Address: Praceta do Chafariz, 50 1st left, Alcabideche, 2645-324 Lisbon, Portugal

Last update: 01/09/2024

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://www.cnpd.pt